At MAQ Attach, customer satisfaction is our priority. We aim to ensure you are fully satisfied with your purchase. If you are not completely happy, you may request a refund or exchange under the terms below.

Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused and in the same condition that you received it

  • It must be returned in its original packaging

  • A return request must be made within 14 days of receiving the product

  • Customized or made-to-order items may not be eligible for a refund unless defective

How to Request a Refund

To request a return or refund, please contact us at info@maq-attach.com with:

  • Your order number

  • Reason for return

  • Clear photos (if the item is damaged or incorrect)

Our team will review your request and provide return instructions if approved.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • We recommend using a trackable shipping service

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days.

Exchanges

We replace items only if they are defective, damaged, or incorrectly delivered. If you need to exchange an item, contact us at info@maq-attach.com.

Non-Refundable Items

  • Custom-built or special-order attachments

  • Items damaged due to misuse or improper installation

  • Items returned beyond 14 days after delivery